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Privacy policy

Introduction

At RIKON Joint Stock Company (“RIKON”, “we”, “us”, or “our”), accessible at rikoncranes.com, we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we process and protect the personal data you provide through our website, in compliance with the General Data Protection Regulation (GDPR).​

Controller Information

The data controller for your personal data is:
RIKON, AS
Tvaika iela 68B, Rīga, LV-1034, Latvia
Contact: SALES@RIKON.LV

Newsletter Subscription and Mailchimp

If you subscribe to our newsletter through the website’s subscription form, we collect and process your email address (and any optional information you choose to provide, such as your name) for the purpose of sending periodic updates about our products, services, and company news.

We use Mailchimp, a third-party email marketing platform operated by Intuit Inc. (United States), to manage newsletter subscriptions and distribute our emails. Mailchimp acts as our Data Processor under the GDPR and processes your data based on our instructions.​

By subscribing to our newsletter, you acknowledge that the email address and related data you provide will be transferred and stored on Mailchimp’s servers. These servers may be located in the United States, and Mailchimp is committed to GDPR-compliant data transfer mechanisms between the EU and US.​

Mailchimp provides GDPR-compliant signup forms, explicit consent tracking, and robust security features. Every marketing email you receive will include an “unsubscribe” link, allowing you to withdraw your consent and stop all newsletter communications at any time. You may also contact us at SALES@RIKON.LV to request access, correction, or deletion of your data.​

Mailchimp does not share your information with other parties and only processes your data to provide the newsletter service on our behalf. For further details, please refer to Mailchimp’s privacy policy.​

What Data We Collect

When you contact us via our “Contact us” form, we collect:

  • Your name
  • Your email address
  • Your company name
  • Your phone number (if provided)

We do not intentionally collect any sensitive personal data through our forms.​

Purpose and Legal Basis for Processing

We process your data to:

  • Respond to your inquiries or requests
  • Communicate with you regarding your question or comment

Our legal basis for processing this information is your consent, provided by submitting the form, and our legitimate interest in responding to inquiries relevant to our business.​

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above, unless otherwise required by law. Typically, data submitted via the contact form is retained until your request is resolved or as long as otherwise relevant for ongoing communication.​

Data Sharing and Transfers

Your personal data will not be shared with third parties except as required by law or with service providers helping us to respond to your query (such as IT support), bound by confidentiality and GDPR-compliance requirements. Data is stored on secure servers within the European Union.​

Your Rights

Under GDPR, you have the following rights:

  • Right to access your data and receive a copy
  • Right to rectify incorrect or incomplete data
  • Right to erasure (“right to be forgotten”), subject to legal restrictions
  • Right to restrict or object to data processing
  • Right to withdraw your consent at any time
  • Right to lodge a complaint with a Data Protection Authority

To exercise your rights or inquire about your data, please email SALES@RIKON.LV.

Security

We employ technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.​

Policy Updates

We may update this Privacy Policy to reflect changes to our data practices. We encourage you to review this page periodically. Changes take effect upon posting on this page.

Contact

For questions about this Privacy Policy or your data, please contact us at SALES@RIKON.LV.